FAQ
Welcome to Pukimi! We’re so happy to have you here. Below are some frequently asked questions (FAQ) to help you with any inquiries you may have about our kawaii plushies, apparel, and shopping experience!
Orders
What payment methods do you accept?
We accept major credit cards, PayPal, and other popular payment methods for your convenience.
Can I cancel or change my order after placing it?
If you need to cancel or modify your order, please contact us within 24 hours of placing it. After this time, we may not be able to make changes as your order could be in processing or shipping stages.
What should I do if I receive the wrong item or my order is damaged?
If you receive an incorrect or damaged item, please reach out to our customer support team immediately. We’ll arrange a replacement or refund based on our return policy.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number to keep an eye on your delivery.
Can I return an item I bought on sale?
Sale items are generally final sale and not eligible for returns or exchanges unless they arrive damaged or incorrect. Please check the product listing for specific return eligibility.
What is your return policy?
We want you to be 100% happy with your purchase! 💖 You can return any item within 30 days of delivery for a refund or exchange, as long as it’s in its original condition and packaging. Simply contact our support team to start the process!
Shipping
How long does shipping take?
Our standard shipping time is between 5 to 10 business days, depending on your location.
Do you ship internationally?
Yes, we do! We ship to most countries worldwide. You can see if we ship to your country during the checkout process—just try selecting your location from the dropdown menu!
Do you offer free shipping?
Yes! We offer free shipping for all orders.
What if my order is delayed?
We aim for delivery within 5-10 business days, but delays can happen due to customs or local postal services. If your order hasn’t arrived within the estimated timeframe, please reach out to our support team for assistance!